Orders are only accepted by Exercise Equipment Australia subject to these
Conditions of Purchase and Terms of Trading. Variations of these conditions
will not be accepted by Exercise Equipment Australia without an agreement
in writing prior to the order being placed. Exercise Equipment Australia
reserves the right to refuse any order.
All prices appearing on our website are in Australian Dollars and inclusive
of GST. All payments are required before dispatch of goods. All pricing
excludes shipping & handling costs.
All goods ordered are offered strictly subject to availability. Please
contact Exercise Equipment Australia via email on firstname.lastname@example.org
if you wish to check availability of products or have any other questions.
If an item ordered is temporarily out of stock Exercise Equipment Australia
will contact you and inform you of the expected delivery date.
Although Exercise Equipment Australia seeks to dispatch all items within
48 working hours if by chance goods ordered are not in stock, customers
are requested to allow 5 working days for delivery. Customers will be
kept informed of an expected delivery date in the event of a longer delay.
Where a request has been made for delivery on a specific date, Exercise
Equipment Australia will do all in its power to honour this date. However
the company will not entertain any claim whatsoever for compensation arising
from failure to deliver on this day. Please let Exercise Equipment Australia
know of any special delivery instructions. You may wish to have your order
delivered to work or a more convenient address. We are unable to guarantee
specific delivery times for orders as we are reliant on external couriers
for these deliveries.
Claims and Shortages
Notification of damage or shortage must be made to the carrier on receipt
of goods and to Exercise Equipment Australia within 24 hours of receipt
of goods. This notification must be confirmed in writing within 5 working
days of receipt of goods. Notification concerning non-delivery of part
of a consignment must be made to Exercise Equipment Australia within 7
days from the invoice date, otherwise no claim can be entertained. Customers
are advised that in the case of a query concerning delivered goods, contact
should be made with Exercise Equipment Australia who will advise on procedures
to be taken. On no account should customers attempt to return goods without
following the procedures outlined at the time by Exercise Equipment Australia.
All equipment sold by Exercise Equipment Australia is covered by the manufacturers
specific warranties and subject to the use and maintenance terms therein.
Exercise Equipment Australia undertakes to repair, replace or exchange
any items which are returned under the terms of the manufacturers warranty.
In all other cases acceptance of returned goods is entirely at the discretion
of Exercise Equipment Australia. No returns or exchanges will be accepted
without authorisation obtained from Exercise Equipment Australia Customer
Service. All returns and exchanges must be shipped back freight prepaid
and must arrive in like new condition in the original packaging. Shipping
and handling charges are non refundable.
Please note that Exercise Equipment Australia will not issue refunds or
replace goods where products have been used by customers other than in
accordance with clear instructions provided with the product.
Customers who wish to cancel an order should contact Exercise Equipment
Australia directly by phone to request cancellation at least 48 hours
prior to shipping. Once goods have been shipped it is the responsibility
of the customer, upon authorisation from Exercise Equipment Australia,
to incur the return shipping costs.
At no time will Exercise Equipment Australia be liable for any costs in
excess of the original purchase price of the goods.
Exercise Equipment Australia has taken great care to ensure that all sizes,
colours, descriptions and specifications are true, accurate and representative,
however slight variations may occur as a result of ongoing research and
development by manufacturers. Exercise Equipment Australia reserves the
right without prior notice to discontinue, change specifications and designs
without incurring any obligations to the customer.
Title of ownership of goods remains with Exercise Equipment Australia
until the goods have been paid for in full. Should customers prove unable,
for whatever reason, to complete payment for goods, they hereby irrevocably
authorise Exercise Equipment Australia or its agents to enter their premises
for the purpose of taking possession of the goods supplied.